Here's a YouTube extract from a 1970s British TV show called Minder, where Arthur Daley, a crooked used car salesman is dealing with a complaint from a customer whose used car has started sprouting grass!
Arthur Daley handling a dissatisfied customer
(You'll need to scroll to 2:40 to hear the beginning of the complaint)
What do you think of the strategies being used?
By the way, most of the characters are speaking very broad Cockney - don't be surprised if you can't understand everything they're saying!
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